If you are unsatisfied with the service you have received, and you have not been able to reach a resolution via our online support system, you can make a formal complaint by writing to the relevant department at the following address, including your account information, and detailing the outstanding complaint.

United Kingdom:

Optimal Internet Limited
25 Barnes Wallis Road
PO15 5TT
United Kingdom

North America:

Optimal iNet LLC
University Executive Park
4th Floor
301 McCullough Drive
United States

We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.